A product documentation is an entirely different ball game. First of all, the content writing expert must keep in mind that the product documentation has a good chance of being printed on paper – meaning it will exist both in digital as well as printed forms.

1. We Don’t Show Our Copywriting Skills While Writing Documentation – We Keep It Simple
   

   The person who is reading the user manual has already purchased your product. So no need to impress him with those SEO copywriting tactics. Now is the time to make sure that he can use the product without much fumbling. At Dimensions, our best content writers focus on just that while writing a product documentation.
   
   
   

2. We Start From The Beginning

   A user manual must take into account all the functionalities of a product. No step should be jumped. For example, while writing documentation for a mobile phone, the writer must include even the process of switching on the phone. Each technical content writer here at our company starts from the basics and then goes on to explain the advanced functionalities.
   
   
   

3. We Focus On The ‘How’ Aspect More

   The main aim of a documentation is to make people understand how to use the product. So while explaining how to take clear photos at night, explain how to increase the ISO and Exposure. But don’t spend too much time on explaining what ISO or Exposure are. At Dimensions our technical content writers focus more on ‘how to’ and less on ‘what is’ while writing user manuals.
   
   
   

4. Each Section of The Documentation Should Be Independent

   Make all the sections of the documentation independent of each other. A customer will not be reading the whole of the user manual at one go. For example suppose somebody has bought a smartphone. Someday he might be having trouble taking out the SIM tray. Some other day, he might be having trouble setting the alarm. To solve these two different issues, he will turn the pages of the user manual and read only the sections that talk about them. The relevant section must resolve the particular issue that it talks about without redirecting the customer to some other section.